Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our trading education services:

• Personal Identifiers: Name, email address, phone number, date of birth, and government ID (for KYC verification where required).
• Account Credentials: Username, password, and profile settings.
• Financial Information: Trading experience, investment goals, payment details (processed via secure third-party gateways; we do not store full card details).
• Usage Data: App interactions, course progress, login history, device ID, IP address, and crash logs to improve performance.
• Device & Permissions: With your consent, we may access camera (for document verification), storage (to save course materials), and notifications (to send trade alerts).

2. How We Use Your Information

Your data helps us deliver a personalized learning experience. Specifically, we use information for:

• Creating and managing your account on our platform.
• Providing forex, indices, crypto, and commodities trading courses.
• Processing payments, refunds, and subscription renewals.
• Sending important service updates, market insights, and educational content (with opt-out options).
• Improving app security, fraud detection, and compliance with financial regulations.
• Responding to customer support inquiries and technical issues.
• Complying with legal obligations (e.g., anti-money laundering checks where applicable).

Legal basis (EEA users): We rely on contract performance, legitimate interests (security, analytics), and consent where required.

3. Data Sharing & Disclosure

We never sell your personal data. Limited sharing occurs only in these scenarios:

• Service Providers: Payment processors (Stripe/Razorpay), cloud hosting (AWS), analytics (Firebase), and customer support tools — all under strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental regulation to protect our rights or users' safety.
• Business Transfers: In case of merger or acquisition, your data will be transferred under the same privacy commitments.
• With Your Consent: Any other sharing will be notified and approved by you.

We do not share sensitive financial data for marketing purposes.

4. Data Security & Retention

We implement industry-standard encryption (SSL/TLS), firewalls, and access controls. Your data is stored on secure servers located in India and EU regions depending on jurisdiction.

• Retention: We retain account data as long as your account is active or as needed to provide Services. Course records may be kept for 5 years to comply with financial education regulations. You may request deletion.
• Security Measures: Two-factor authentication (optional), regular vulnerability scans, and employee data access restrictions.

⚠️ Although we strive to protect your data, no transmission over internet is 100% secure.

5. Your Privacy Rights (Subject to Location)

Depending on your region (India, EU, UK, California), you may have the following rights:

• Access & Portability: Request a copy of your personal data in a machine-readable format.
• Rectification: Correct inaccurate or incomplete information.
• Erasure (Right to be forgotten): Request deletion of your data, subject to legal retention limits.
• Restrict Processing: Limit how we use your data while disputes are resolved.
• Opt-out of Marketing: Unsubscribe from promotional emails via link or settings.
• Withdraw Consent: For any processing based on consent (e.g., location tracking).

To exercise rights, contact dpo@fxmangold.com. We respond within 30 days.

6. Children's Privacy (Under 18)

Our Services are intended for adults aged 18 years or older. We do not knowingly collect information from minors under 18. If you are a parent and believe your child has provided us with personal data, please contact us immediately. Violations will lead to account deletion and data removal.

For Google Play & App Store compliance: We require age verification during registration and restrict access to financial/trading content for users under legal age.

7. Third-Party Links & Services

Our app may contain links to external sites (e.g., broker partners, YouTube tutorials) or integrate with social logins (Google, Apple). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to read their policies.

8. International Data Transfers

As a global trading academy, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards (Standard Contractual Clauses) for data transfers from the EEA/UK to India or US-based processors. By using our Services, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in practices or legal requirements. We will notify you via in-app notification or email at least 30 days before any material changes. The "Last updated" date at the top indicates the latest revision. Continued use of the Services means acceptance of the revised policy.

10. Contact Us (Data Protection Officer)

If you have any questions, concerns, or complaints about this Privacy Policy or data handling, please reach out to our Grievance Officer:

FX Man Gold Private Limited
Attn: Data Protection Officer – Mr. Dhanesh Raja
Email: support@fxmangold.com |
Phone: +91 9788125651 (Mon-Fri, 10AM-6PM IST)
Registered Address: 45/A Main Road, Vannarpettai, Tirunelveli, Tamilnadu - 627002 India.

For complaints related to Google Play or App Store, you may also contact the respective store's support.